Welcome to our FAQ Section! Over the years, we’ve taken on projects of all shapes and sizes. Clients have asked many questions along the way, so we wanted to answer the most common ones here. If you have a question outside anything here, please contact your Traditions representative today!
Frequently Asked Questions
How Does The Process Work?
After choosing our professional services, a design representative will schedule a consultation with you. Once a custom design has been chosen our installation crew will show up on your designated install date and set up your lighting display. Our crew will be back to remove the lights sometime after January 1st. We will then store them until the next holiday season.
Are There Contracts Involved?
There is a contract; however it is only for the work getting done that year. The following year, we contact our existing clients and send out a renewal contract with that year’s pricing. It is your choice to choose our services from year to year.
What Is The Difference Between LED and Incandescent?
LED (light emitting diode) vs. Incandescent (conventional holiday lights):
Energy use: 1/10 the energy consumption of incandescent bulbs, 50 watts of electricity/hr. compared to 500 watts of electricity/hr. for incandescent bulbs.
Durability: 10,000 plus hours of continuous bulb life compared to only 3,000 hours of burn life for the incandescent bulbs.
Safety: LED bulbs stay cooler because it requires less electricity than an incandescent bulb.
Bulbs: LED’s have virtually indestructible epoxy lenses compared to a glass bulb for the incandescent.
Application: Connect up to 2000 lights end to end with LED’S compared to only 600 lights end to end with incandescent.
Bulb replacement: If a bulb goes out, all of the other bulbs will stay lit and if a bulb goes out on the incandescent strands large sections will not light up.
Energy use: 1/10 the energy consumption of incandescent bulbs, 50 watts of electricity/hr. compared to 500 watts of electricity/hr. for incandescent bulbs.
Durability: 10,000 plus hours of continuous bulb life compared to only 3,000 hours of burn life for the incandescent bulbs.
Safety: LED bulbs stay cooler because it requires less electricity than an incandescent bulb.
Bulbs: LED’s have virtually indestructible epoxy lenses compared to a glass bulb for the incandescent.
Application: Connect up to 2000 lights end to end with LED’S compared to only 600 lights end to end with incandescent.
Bulb replacement: If a bulb goes out, all of the other bulbs will stay lit and if a bulb goes out on the incandescent strands large sections will not light up.
Are You Insured?
Yes! We carry a $1,000,000 liability for each occurrence.
Why Should I Hire Your Services?
We specialize in custom, high end lighting displays and seasonal décor. That is the only thing we do. This is also not a hobby; holiday lighting can be dangerous in many ways if you’re not careful. Holiday lights are beautiful and something that everyone should be able to enjoy from year to year. We are trained professionals that strive to give you the look and feel you deserve, while providing a safe and hassle free installation.
Can I Pick A Specific Date/Time For My Install?
Yes, we try our best to accommodate our customers’ requests and have them installed by specific dates. However, most customers want their lights up right before and after Thanksgiving. If you have a very important event scheduled, we can typically complete your project in the time you request. We start installing as early as Halloween to ensure all lights are up before December 1st.
How Much Does A Holiday Lighting Display Cost?
This is probably our most common question. Because of the huge variance in each project, here's what we can tell you prior to seeing your specific needs..
Cost will depend on how many lights you will need based on the size of the area being covered, as well as, the type of lights you prefer. Our average first year residential display ranges from around $1,500-$3,000. Our average commercial project has a first year's cost slightly greater, around the $2500-$4000 range. We've completed projects much smaller than that, and much larger as well, so don't hesitate to find out for yourself by having us take a look at your project!
As stated, these are average first year costs. In coming years however, cost significantly drops because a large amount of that initial total is in the purchase of lights. We see a wide variety of prices based on our customers’ budget and the kind of lighting display they are interested in. From $250 to several thousands of dollars… no matter how big or how small a project is; Traditions is dedicated to making it one of a kind.
Cost will depend on how many lights you will need based on the size of the area being covered, as well as, the type of lights you prefer. Our average first year residential display ranges from around $1,500-$3,000. Our average commercial project has a first year's cost slightly greater, around the $2500-$4000 range. We've completed projects much smaller than that, and much larger as well, so don't hesitate to find out for yourself by having us take a look at your project!
As stated, these are average first year costs. In coming years however, cost significantly drops because a large amount of that initial total is in the purchase of lights. We see a wide variety of prices based on our customers’ budget and the kind of lighting display they are interested in. From $250 to several thousands of dollars… no matter how big or how small a project is; Traditions is dedicated to making it one of a kind.
Who Owns The Lights?
You do! As you'll see in our pricing questions, a large portion of the first year cost is the purchase of the lights. We have our customers purchase the lights through our company so that down the road if you no longer want our services, you can keep the lights. Although you own the lights however, we provide a completely hands-off process for our clients that includes off-season storage. Storage is required for our service, so in the case of a client no longer wanting to continue, we simply bring the lights back for them to keep and use as they please. This includes all extension cords, timers... everything we've used for that specific project.
Do I Have To Pay For Service Calls?
No. Service calls are free of charge. Our customers pay for high quality lighting displays that should last throughout the holiday season. However, due to weather and other variables there are times when bulbs need replacing or timers freeze up. Part of our process is to provide a hassle free maintenance of all lighting displays, so it is our responsibility to make sure everything stays working throughout the season free of charge. Simply communicate the issue with your Traditions representative, and someone will be out to fix the display ASAP. There are some exceptions to this rule, please see company policies (their own category here) for more details.
When Do The Lights Get Removed?
Our lighting crews begin removing lights in January. If you’d like to keep your display up slightly longer than others, we can plan your lighting removal for later in the month. However, we will attempt to get all displays down by a specific date. This helps prevent damage due to harsh weather and mainly ice. Please see our company policies (their own category here) for more details on this.
Typical Project Invoicing
Upon acceptance of project – 75% of project total, due one week from invoice date or prior to install date (as noted on emailed invoice).
Remaining project total – invoiced for at beginning of new-year, due 30 days from invoice date.
Remaining project total – invoiced for at beginning of new-year, due 30 days from invoice date.
Who Stores The Lights?
We do. Storage is a requirement to work with our services. We've had issues in the past with client-stored lights being misplaced or tampered with. Not only that, but allowing us to store the lights makes for a much easier install (both for you and for us). Instead of scheduling a time for you to be home and leave the lights out, we can bring everything with us and there's no extra work for you to do! Don't worry though, you still own the lights. Want them back because you are moving? Just let us know and we'll bring everything for your project to your door before your move.
Lifetime Of Lights
Average lifetime of LED lights provided by Traditions is 3-5 years, but often longer. However, that’s not to say a couple light sets won’t need replacing after just one season. Records are kept upon removal to indicate any lights needing replacement for next season. The total lifetime of holiday lights depends almost entirely on the given weather conditions for that season.
What Type Of Lights Do You Use?
Traditions uses high quality, commercial grade LED lights. In rare occasions, we'll need to use incandescent lights, but it's not often. The lights we sell to our clients have proven to be the best we've found to date. We are always investigating new products and finding out what works best.
We have a access to a wide range of products. Basic light strands, pre-lit or un-lit garland, artificial trees and wreaths, decorative bows, and even fancy 3-D light displays to name some. We've used all shapes and sizes so don't hesitate to ask!
We have a access to a wide range of products. Basic light strands, pre-lit or un-lit garland, artificial trees and wreaths, decorative bows, and even fancy 3-D light displays to name some. We've used all shapes and sizes so don't hesitate to ask!
Will You Use My Current Lights?
Maybe. This all depends on the state of your current lights and the situation in which you'd like to use them. In most cases, we highly recommend purchasing new lights for your display. This way we can be more confident of the lights lasting several years into the future. However, every once in a while, we'll come across someone who has high quality lights from a previous display. If that someone is you, we can probably make use of the lights if your requests line up with what lights you have. The best start, is to have your Traditions representative come and take a look!